bee888 Privacy Policy

2.1

Registration Data

When you create a bee888 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address
• Mobile phone number
• Chosen username and encrypted password

2.2

Identity Verification (KYC) Data

To comply with our responsible gaming obligations and anti-money-laundering requirements, we may collect:

• Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address documents (utility bills or bank statements dated within the past three months)
• Payment method verification (screenshots or statements confirming ownership of bKash, Nagad, Rocket, Upay, Visa, or Mastercard accounts)
• Selfie or live-photo verification in certain circumstances

2.3

Financial Transaction Data

We collect records of all financial transactions made through your bee888 account, including deposit amounts and timestamps, withdrawal requests and processing status, payment method identifiers (masked account numbers, mobile wallet references), and currency denomination in Bangladeshi Taka (BDT, ৳). Full card or wallet numbers are never stored on bee888 servers — these are handled directly by our certified payment partners.

2.4

Technical and Usage Data

When you use the bee888 Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Game activity logs (games played, wagers placed, outcomes)
• Login timestamps and session identifiers
• Referral source (how you arrived at bee888.bet)

2.5

Communications Data

We retain records of communications between you and bee888, including customer support messages and email correspondence, responses to surveys or feedback requests, and records of marketing preferences and opt-in/opt-out choices. These records allow us to provide consistent, high-quality support and to improve our services based on player feedback.

4.1

Payment Processors

To process deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each payment partner operates under its own privacy and security standards and is not permitted to use your data for purposes beyond facilitating the transaction.

4.2

Game Providers

Where required to resolve game disputes, verify fair-play outcomes, or fulfil technical support requests, bee888 may share limited game-session data with licensed game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Game providers receive only the minimum data necessary to fulfil the specific request and are contractually prohibited from using it for any other purpose.

4.3

Identity Verification Services

bee888 may use third-party identity verification and KYC service providers to assist with document verification, age checks, and fraud screening. These providers process your identification documents under strict data processing agreements and are not permitted to retain your documents beyond the period required to complete the verification check.

4.4

Legal and Regulatory Authorities

bee888 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of bee888, its players, or the public. We will notify you of such disclosures where legally permitted to do so.

4.5

No Sale of Personal Data

bee888 does not sell, rent, barter, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing arrangement with service providers is governed by a formal data processing agreement that restricts the provider's use of your data strictly to the services they deliver on behalf of bee888.

6.1

Right of Access

You have the right to request a copy of the personal data bee888 holds about you, along with information about how it is processed and on what legal basis. We will provide this information in a clear and readable format within 10 business days of receiving a verified request.

6.2

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your contact email or phone number) directly through your account settings. For corrections to identity documents or date of birth, please contact [email protected] with supporting documentation.

6.3

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that bee888 is not able to delete data that must be retained to comply with legal obligations (such as financial records required under anti-money-laundering law), and such data will be retained for the mandatory period regardless of an erasure request.

6.4

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of your data is being contested, or while you await a response to an erasure request. During any restriction period, bee888 will continue to store your data but will not process it beyond storage unless you consent or processing is necessary for legal claims.

6.5

Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of the personal data you provided to bee888 in a structured, commonly used, machine-readable format. This right applies to data you have actively provided (such as your account registration details) rather than data we have derived or inferred.

6.6

Right to Withdraw Consent

Where bee888 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact [email protected] or use the unsubscribe function in any marketing email.

8.1

Technical Security Measures

bee888 implements a range of technical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, firewalls and intrusion detection systems, regular security audits and vulnerability assessments, and multi-factor authentication for internal staff accessing player data.

8.2

Organisational Security Measures

Access to personal data within bee888 is strictly limited to staff members who require it to perform their specific role. All staff with access to player data are bound by confidentiality obligations and receive regular training on data protection best practices. Access privileges are reviewed regularly and revoked immediately upon departure from the organisation.

8.3

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, bee888 will take immediate steps to contain and investigate the breach. Where required, we will notify affected players without undue delay, providing clear information about the nature of the breach, the data affected, the steps we have taken in response, and any recommended actions you should take to protect yourself.

8.4

Your Role in Account Security

While bee888 takes comprehensive steps to secure your data, you also play an important role. Keep your bee888 password confidential and do not share it with anyone. Use a strong, unique password that you do not use for other online accounts. If you suspect unauthorised access to your bee888 account, contact [email protected] immediately so we can take protective action without delay.